Claim my phone verizon A replacement cost less than half in deductible and is overnighted to you and you would have gotten to keep your trade in credits Unfortunately, now if you go thru Verizon to upgrade you will have to pay off remaining balance of broken phone and forfeit the remainder of trade in credits, pay sales tax and upgrade fee for new phone and start Once your claim is approved, we'll mail you a reconditioned replacement device of like type and quality. Discover how to get 24/7 tech support. I am also experiencing this same issue. The claim was for a stolen phone. We confirmed no charge hit our account. Now I have to pay out of pocke Let us get through the process of filing a Verizon claim via different platforms one by one. New phone? Get set up. Even the best-quality cases can’t always prevent a cracked smartphone screen, faulty battery or broken touchscreen. If you were a Verizon customer between Jan. Learn how Verizon Mobile Protect can help you if your device is damaged, lost, stolen, or malfunctions after the manufacturer's warranty expires. Learn about myAccess, free and available to you with a qualifying mobile account. Check back often for new Verizon offers. Stay informed, stay organized, and trust in the process as you embark on your insurance claim journey with It doesn't work for the $100 e-certificate. I went in today and the link is gone! What a complete jokeI bought this phone for my daughter and I thought the TV was perfect because she is going to college in the Fall and it would be a I have a 5s iphone that is damaged and I'm not due for an upgrade until next January. Learn the steps to take if your package went missing after the carrier delivered your order. Get myAccess deals with your mobile account. Water has seeped under the screen and it's easily visible although the phone still works fine. I purchased it in full and have the receipt. And would I be able to transfer my current phone number when switching to verizon? Learn more about your coverage and how claims work. Or Get cell phone and device insurance protection with Asurion. When I inquired, I was told to wait until today - until there was a How To Claim Rebates At The Verizon Rewards Center. Cricket Wireless. Shop our latest phone and accessory deals. Confirm that number, and then your first and last It doesn't work for the $100 e-certificate. UScellular. Now I have money set aside to pay my phone bill on the 31st $325. asurion. Or get up to $540 when you bring your own phone. Its not. Call asurion and let them know. If you're overseas at the time, we can even ship a replacement to you in any country where Theft and Loss coverage is available. File, continue, or track a claim for your mobile device. Asurion covers loss, theft, accidental damage, and malfunction—the big ones most people file claims for. purchased at the Verizon store specifically because of the charging. You can also dial *611 from your Verizon Wireless phone or 1-800-922-0204 from any phone and Filing a Verizon insurance device or phone claim is easy! These FAQs explain the different ways of how to file a claim at Verizon & track Asurion phone claim status. To file a claim with your Verizon phone insurance, you can Verizon claims they've unlocked my iPhone 14 Plus, but surprise, surprise—it's still locked! Checked with Apple and various databases, but no luck. Now I'm trying to switch back to AT&T - and the phone is locked. I would have to pay $150 to get my phone replaced through the insurance, but I would really rather get a 6s. (2) It is a Samsung Galaxy Nexus (3) I understand that the Asurion insurance is a 3rd party insurance, but my issue is the Verizon acted as a 1st party By following the steps outlined in this guide, you are well-equipped to file an insurance claim with Verizon. Calculate my deductible/service fee. Once they receive the device back it will process. Need help filing a claim? Find out what to do if your Verizon mobile device or accessory hasn't arrived. Have this info handy: Device brand and model; Wireless security passcode or the last four digits of the AT&T account owner’s Social Security or Tax ID number; After you file. When I tried to use to apply to my account, I wasn't able. Upload your documents. MID-L-6360-23 CLAIM FORM VAC 2 Your Settlement Payment may be up to $100. Choose an option. Then he was pushing Verizon home internet when I mentioned we had Xfinity. Skip to Main Content. During my initial call to your customer service, the agent assured me that I could Im curious what my next move is and whats about to happen. I had tried both wireless charging plus multiple new charging cables. they are unbale to trace verizon chat , i chat clearly mentioned to me. AT&T. Learn about safeguarding your internet connection and personal data with anti-virus, anti-malware and identity theft protection. Service Request Status You can track your service request through the whole process. If you've got device protection through Verizon, learn how to file a claim. It may be new, or it The part that stuck out at me is that you claim to have difficulty raising 2 children and planning a wedding without a cell phone. Just choose your carrier and phone model and get your phone replaced or repaired as soon as next day. Can she file the claim online or on my phone? There's a VW Store down the street from us, could we I added a new line with a new phone to my acct and got a promo of getting a $200 gift card and haven’t received anything. How can I claim this rebate? $400 is on the line. Verizon lost it, and they eventually found it. Accessibility Resource Center Skip to main content. They sent me a new phone and I was satisficed for two days until i started realizing that the phone was self shutting off intermittently Start a new claim. Related Links. I added a new line with a new phone to my acct and got a promo of getting a $200 gift card and haven’t received anything. It’s always a bummer when you break your phone, especially if you don’t have insurance. Get a repair, replacement, or reimbursement for your eligible device. Here's the rub though: IF Verizon filed your phones on Asurion, there would have been a deductible. Filed a claim and an hour later someone turned the phone in. From understanding your coverage to receiving compensation or repairs, each step brings you closer to the resolution you seek. How do I redeem this? I tried using the code previously mentioned along with my order date and it is not working. See if you’re All of Verizon‘s device protection plans, including Verizon Protect, Total Mobile Protection, and Wireless Phone Protection, cover lost and stolen devices. $0 repair under Extended Warranty is available for select smartphones, in select locations, subject to parts and technician availability. Without my husband having a UPS account, we would have never known that the phone was even coming. 0204. I lost my phone and need to sign in to file a claim. Manage your account in My Verizon app or website, troubleshoot any issues. Once I pay off my phone I am leaving verizon since everyone has been very rude and helpful! Why would you make an insurance claim if your close to paying off your phone? The deducatble probably would be higher than the balance of your phone and you'd just get a refurb. I just switched from a different carrier to Verizon and selected the $200 Gift Card Promotion but still have received no email, notifications, or way to claim this promotion. You will then be guided through the steps to either Suspend or Resume your service. Download the Tech Coach app for live, on-demand access to expert support 24/7, included with Verizon Mobile Protect. After that is accepted you’ll be asked to enter the following information; email address & confirmation, the qualifying number. Our experts are here and ready to help, Monday–Saturday, 8am–6pm CT. On that page you’ll enter the purchase date of your new line/equipment and use the promo code VZ200SWITCH23. In the event that a reconditioned one isn't available, it'll be replaced with a new model of like kind and quality. File a claim with Verizon Home Device Protect. Verizon Fios: 1. i switched 3 lines. Help has arrived! I'm sorry to hear about your phone. phoneclaim. You can switch the The Asurion wireless phone protection plan costs $7. It was a christmas gift so the phone number and info wasn't transfered over until later. Compatibility of accessories is not guaranteed. Excludes Verizon-branded or provided I have seen a few posts in the past on this. You‘ll also need to enter the account PIN to validate identity. Coverage details The redemption process begins upon the activation of your qualifying 5G Home Plus Plan. This page is for help with missing shipments from Verizon. However, when trying to a I swiched AT&T to Verizon on Oct 23 , sales rep in verizon chat mentioned i will get $200 gift card per line. It asks me to sign in and I do but it never loads. Once you‘ve reported the phone missing to Verizon, contact your insurance provider (Verizon or a Since the phone is broken, there is always the option to have the temporary password sent via USPS Mail. Welcome to /r/Verizon! Why does my Asurion claim keep getting denied . Depending on your device, Verizon Mobile Protect starts at $17/month for one device or $50/month for three devices. Find all device insurance and protection details with Verizon. www. She said it's better to claim it was broken or stolen as they might not cover water damage. Jump to solution In order to claim this rebate, the site says I need a code. 2M Members 2,715 Members online 267K Discussions 43. Because I don't have my phone, I can't verify my account with the code that was texted to my phone. com. (You may have to wait until you return to get a new device. Unless you live in Missouri or Alaska, you have 60 days after the date of the incident OR the last time the phone malfunctioned to file your claim. I then get a text from some phone repair store stating they received my claim and do not provide repairs or any service for my device. A week later a second claim was filed. I received my final bill from XFinity and followed the link that was included in my 5G Home Internet Welcome email to upload so that I can be reimbursed for my early termination fee. next, when you file the claim, the phone is sent to your house. Once you‘ve reported the phone missing to Verizon, contact your Then you will get on the phone and pay Asurion with a Credit/debit card for your deductible. All. Experience America's most reliable network today! Make the switch to Verizon and bring your existing wireless or landline number with you. How to File a Phone Insurance Claim? Make sure you have the following information: Phone number for the device; Make and model number for the device; Account holder billing address; Date, time, location, and details on the incident; Credit card or If you have a phone and you need your line to be transferred to it all you have to do is use the online tool or call customer service (from a different phone 1-800-922-0204) or visit a corporate store. 2M Members 2,107 Members online 267K Discussions 43. The fix I am going. What Are the Costs for a Verizon Insurance Claim? When your claim is approved, you must pay the applicable deductible based on your device They cut my phone on and I have until the ninth and shutting it back off and y’all haven’t even honored the promo that y’all promised out but yet you’re shutting peoples phones off for them not paying the bill. For info about reporting the loss or theft of a mobile phone you were already using, visit our Lost or stolen phone * Replacement devices may be new or refurbished of the same or a like kind and quality model. The account primary needs to be the one submitting for phone insurance claims. using your phone on wi-fi network means to them same as not using your phone) Asurion will not cover your phone's damage. you'd either swap the sim cards, or go to a verizon store to activate a sim card or esim on the new phone. I called customer service who transferred me to the fraud department, who explained their requirements for documentation. Took about 2 weeks but I got my money back Today 12/8 I got an email that they will be charging me for the "unreturned equipment". The redemption process begins upon the activation of your qualifying 5G Home Plus Plan. Learn how to file a claim for a malfunctioning device that is covered by Verizon Home Device Protect. Why should I register my vehicles in the Verizon Roadside Assistance service portal? While you don't have to pre-register your vehicles to request help through the Roadside Assistance service request portal , we encourage you to add your vehicle's details prior to use. Still seeing charges on your lost or stolen phone? Learn how to report unauthorized use and dispute fraudulent charges to your Verizon account. Asurion offers other services at different price points, including cracked Does anyone have experience using the Amex Platinum cell phone protection benefit? I just discovered it- you can file 2x claims (up to 800$ each) for a damaged or stolen cell phone, if your phone payment is paid for via Amex. First had issues with a new tower on the border, received an ext Yesterday (10/18/2016), after receiving this email, i attempted to claim my VR. In my order was a $200 verizon gift card. Easiest route to go right now. I have tried charging the phone using 3 different chargers including one I. I got denied insurance claim because I kept on using my phone on home wi-fi network during this COVID-19 home lockdown. If we ask you for this when you start a claim, upload your documents online. They sent me the replacement but they did not include a return shipping label for the defective phone. Filing and tracking a claim with Verizon. While my cell phone is certainly convenient I would totally be able to live my life without it. They won't be able to cancel the claim, but you can refuse the delivery or do a return to sender. You can also use the My Verizon app on your phone or tablet to file a claim: If you prefer to Suffering phone damage or lost your device? If you have Verizon protection plans, you can file an insurance claim to repair or replace your phone. you can also buyout your phone and upgrade. I sure would be nice if this was e Right now, she's using my old phone but Verizon said she needed the SIM in the phone in order to file the insurance claim. They of course say the phone is locked, which is what my phone shows as well. Payouts for the Verizon class action settlement began on January 6, 2025. How do I track my Verizon Home Device Protect claims and how close I am to reaching my aggregate claim limit? You can track your claim limit and your aggregate limit in a 12-month period by calling Asurion at 844-409-1998. The only security check they use is to verify an address. Chat support said I will receive a text/email within the next month, but the terms say I have to claim this within 60 days. UPS tells me to contact Verizon, Verizon tells me to contact UPS this not ok Your questions on phone deductible, Asurion insurance and phone insurance claims are answered here. I did so, and found that option 2 (for "unauthorized charges") told m The definition of account takeover is when a fraudster uses someone's personal information to take over their online accounts. The link was on there and it said I would be able to request today after 30 days. I filed an insurance claim for a replacement phone because my phone wasn't staying charged. Verizon is saying that it i I ordered Verizon home internet during Cyber monday deal. g. Amazon. Apparently you can't do this off your laptop, has to been done through the app. I called 611 and spoke to Verizon tech support. When to expect your replacement device: Date claim is approved* Expected delivery; Monday - Friday Claim Complete! Thank you for filing your claim online! You can check the status of your claim and you can also find this link on www. If your device is lost, stolen or accidentally damaged (including liquid and physical damage), and you are enrolled in the Asurion Wireless Phone Protection program or Total Equipment Coverage, file your insurance claim I signed up to Asurion coverage for my phone with Verizon Wireless during open enrollment. v. Claim FAQs. VERIZON, and Verizon Prepaid: Get up to $500 when you bring your phone. 225. Mobile Mobile . But the flip side is that most subscribers don't know the Verizon Esposito et al. An Accepted Solution is available for this post. Have not been able to claim a reward for over a week. Unlimited repair and replacement devices for post-warranty malfunctions. Once your service is activated, we'll send you an email with instructions on how to redeem your offer. My Verizon App. Learn More . You may need to temporarily activate the old phone long enough to make the claim, and then activate your new device again. Once your insurance claim is approved, you'll be told if Asurion is electing to repair or replace the device, if it's the latter, they'll ship it out to you overnight. 186Z Upon a claim approval, the device will be repaired with reconditioned parts or replaced with a reconditioned device of like kind and quality. Let me explain the story: 6 weeks ago I took my garbage screen protector off my phone, dropped it, and called aasurion for a claim. To settle claims that its postpaid plans contained an admin fee not disclosed to customers, Verizon will pay $100 million. Main Navigation. That means that, overtime, we’ve paid Verizon $1,800, plus $100 for my phone deductible. All you need is your phone’s make and model. Currently, it has more than 121 million subscribers. They'd better find my daughter's phone. Prefer a phone call? We’ll connect you with the right person. After hearing the same thing happened to a coworker last night, I checked my account and discovered 2 new iPhones/lines were added to my plan without my knowledge. Home Re: How do i make an insurance claim on phone i am 3. Watch for an email with a link to check your claim status. 8, 2023, the company might owe you money. You can find that under account details in My Verizon. I was able to find the promotion site but I do not have the Promo code, and I do not know where to find it. Need to talk to a representative? Try here for Sales: 1. Start a claim. I received a strange email from them saying a claim was filed. Search for answers on our support pages and within our knowledge base. Asurion said the deductible was paid with a credit card NOT in our name. Depending on the phone the deductible will differ. My daughter dropped my phone down the stairs 3 days later and the phone started overheating and shutting off the screen is discolored. Since I'm not yet due for an upgrade, am I stuck just replacing the 5s until I'm eligible for the upgra I filed an insurance claim for a replacement phone because my phone wasn't staying charged. few months ago with an as good as new phone. My mom has an iphone that she's trying to trade in for a new one, but verizon is claiming the phone is stolen. If you were part of the settlement and submitted a valid claim, you can expect to receive your payment soon. They filed the claim through Asurion for me and I received a replacement phone the next business day. Filing a claim with Asurion online is quick and easy. You turn in the current phone in undamaged and working condition in exchange for that new phone. The page loads fine and I can see where I am supposed to fill out the information to submit, but most of the fields At the Verizon store, the manager calls someone and asks if "we still service Moto(rola)", which he is told "no" and then tells me to "take it somewhere else". Claims take just 5-10 minutes to submit in most cases. Transfer your contacts, photos, and videos between devices. how to 2 In-home support visit services include troubleshooting assistance, network assessments, and setting up select products including streaming players, wireless printers and eligible wireless routers. I chatted with support online, who told me to call a fraud line. The guy I called for the claim was pushing some universal insurance for all of my electronic items, even those not purchased thru Verizon. Track or manage a claim . Help! I purchased a new unlocked pixel 6 in 2021 from Best Buy and activated it on my Verizon Wireless business account. This settlement resolves claims regarding Verizon’s administrative charges Some Verizon customers might have found an unexpected surprise in the mail this week: An opportunity to receive a refund as part of a proposed $100 million settlement from a class-action lawsuit. And I found out that the S23 Ultra has been placed on backorder INDEFINITELY. This recently happened to me when my wife lost her phone. They sent replacement phone out of state. They sent me a new phone and I was satisficed for two days until i started realizing that the phone was self shutting off intermittently about once a day. Verizon is saying that it is an Asurion issue, however Asurion is stating I have a 5s iphone that is damaged and I'm not due for an upgrade until next January. We’ll let you know once we review them. After calling for repairs the tech came and fixed the FIOS wires but said they cannot touch the power lines. Verizon. I would try taking it into a Verizon store. From the ‘Menu’ option on the left, select the ‘Devices’ section. To ensure a smooth claim process, I would recommend leaving the damaged device active until the claim is completed and approved before activating your temporary phone. If you don’t have insurance, you can either buy a new phone outright from Verizon or from another retailer, or you can pay to have your broken phone repaired. 2M Members 1,641 Members online 267K Discussions 43. Check it out! So, my phone broke, Yes, or if you have the protection plan you can file a claim and it’s $99 or lower to get a replacement Reply reply Forward-Smile9899 • Thanks! Reply reply More replies. If insurance is not an option, I'd use the S3 until you found a good used phone. When I received my claim email it no longer stated Xbox series x as part of the offer only $200 Amazon GC. My daughter returned her phone and just got a message that it had not been returned. I filed a claim and it’s getting denied over and over. With my tech testing background, I isolated the problem and knew it was Verizon's fault, but they wouldn't even try to assist me. I know that can take a while so you always have the option to visit one of our direct Verizon store locations for access and assistance for your online account. Because I don’t have the lost phone I cannot use two factor authentication to log into my account, I cannot talk to a live representative because it wants me to log in . Get a personalized estimate for your device. Learn more about myAccess. 2K Solutions. We are here to help. If your iPhone is lost or stolen while you are traveling, we can ship your replacement iPhone to you on the road. I contacted Asurion to file a claim on my phone and they denied it stating there was no activity on the phone from the time that I signed replacements but the issue I am on limited income (SSDI) and do not have 99 dollars just laying around. In fact, two-thirds of smartphone owners reported damaging their phones in the last year, resulting in more than $3. 15 per phone per month, and there is a cap of $1,500 per claim. I just did a warranty claim for my phone because it was dying quickly but taking almost an entire day to charge. Im curious what my next move is and whats about to happen. Verizon is saying that it i Make the switch to Verizon and bring your existing wireless or landline number with you. Cox Mobile. Please help! If you have Verizon insurance, you can file a claim and get a replacement phone. I have been to my AT&T store twice in person and called their customer support twice. Here’s what to do if you’ve broken your Verizon phone with no insurance: 1. This also happened to me several years ago when I returned my Verizon phone and they claimed I did not return it. Accessibility Resource Center Skip to You can file a claim with Asurion online here: https://www. There is absolutely nothing on my receipt about a code. We will dump Verizon if they try to cheat us. I was in a car crash on the 15th and my phone was lost in the accident. Filing online at Asurion‘s claims site is the quickest way to get the process started. Claims fulfilled with a If you are currently under contract or your phone is financed with another eligible postpaid carrier, you can have your carrier’s remaining phone payment balance and/or early termination fees reimbursed up to $650 per line via virtual prepaid Make sure you file your claim within 60 days of loss or damage. Can you try signing out and clearing your cache and cookies from your browser and then trying the redemption process again? To clarify as well, is the offer you are redeeming for services added to a Verizon Mobile account or to Verizon Fios? Reach out to a Verizon Tech Coach expert. Problem is, the phone doesn't get released until the 20th. 922. I was there when we purchased it from a local verizon store. Menu + Menu - Toggle navigation. Very frustrating as the service is getting worse. Right now, she's using my old phone but Verizon said she needed the SIM in the phone in order to file the insurance claim. Skip to main content. Reply reply GatorPadre • I "Pro on the Go same-day delivery and setup with Verizon Mobile Protect : Learn more about the various cell phone insurance plans offered by Asurion and our partner companies such as AT&T, Verizon and Sprint. Can she file the claim online or on my phone? There's a VW Store down the street from us, could we possibly go there? Thanks in advance, Guys! Side question: Is this Verizon FAQ accurate on ways to file claims? Make: Samsung All of Verizon‘s device protection plans, including Verizon Protect, Total Mobile Protection, and Wireless Phone Protection, cover lost and stolen devices. I assumed my “NO” response to Asurion meant no further action was needed. Verizon Up is now myAccess. T-Mobile Premium Handset Protection, provided by Assurant, protects your device in the event of loss, theft, accidental damage (including water damage), and malfunction due to mechanical or electrical failure. 2. Helped me too. when i call customerservice , they don't see on my records. $65/mo w/Auto Pay (+taxes/fees) for 36 mos) req'd. Unlimited claims for cracked screen repairs. The page loads fine and I can see where I am supposed to fill out the information to submit, but most of the fields Learn how Verizon's mobile device deals work, including Buy One Get Ones (BOGO), trade-ins and free or discounted offers. My question is: Did you return these phones to a Verizon corporate retail store or a third party retailer who uses a different type of insurance? Just doesn't seem right for 2 claims without deductibles to have been filed. the verizon insurance deductibles are: $0 for cracked screen, $99 for a destroyed phone (but you still have it), and $230 for a lost or stolen phone. We started paying for broken phone insurance three years ago. This comprehensive guide will Get a next-day replacement for your lost, stolen, or damaged Verizon phones. I have been on the phone with them for months trying to get a shipping label. Tell me how that’s right we should be able to use excuses just like y’all First - If your equipment is lost or stolen, log into My Verizon online and choose the "Suspend/Resume Service" link under the Quick Links under the Overview Page. I finally received the cards. Thank you for posing these important questions (1) I bought my phone in June 2012. This is what the insurance is for. Phone color, brand, model, and features may be different. Asurion provides extended Verizon phone insurance for Verizon customers where others don’t. FAQs. The message told me "Please try again after activating your phone". Home; Program Info; Find your deductible. Here's what Verizon customers need to know if they want to claim their I would guess Verizon probably has a 30 day clause. Answer questions about your device and determine if you're eligible for a repair or replacement. Verizon deals. Therefor, if the small fine print is valid, "offer ends 10/19/2016", it makes it impossible to claim your DayDream. Verizon Mobile Protect (VMP) & Verizon Mobile Protect Multi-Device (VMP MD) Consists of Wireless Phone Protection (WPP), Verizon Extended Warranty (EW) and Mobile Secure (each available separately) Coverage Loss, theft, damage (WPP) and post-warranty malfunctions (EW) Monthly Charge Single Device •Tier 1 Smartphones and Watches: $19 On that page you’ll enter the purchase date of your new line/equipment and use the promo code VZ200SWITCH23. Personal Business. A lot of extended warranties/insurance won't cover anything for the first 30 days so people don't break their phone and sign up that day to replace it. Early Edge is where you upgrade to an Edge deal using the one phone Verizon picks for you on promotion. Lost or stolen phone FAQs - Report unauthorized Asurion (verizon) phone claim-Broken phone after claim . To file your insurance claim through the ‘My Verizon app’, follow the instructions below. If you don't have insurance or a phone that you can use, visit a corporate store and see what they can do for you. Phone worked fine after the switch. I did the same with Verizon who stated that since I received the code it is a Samsung issue. We’ve never filed another broken phone claim. Since I'm not yet due for an upgrade, am I stuck just replacing the 5s until I'm eligible for the upgra The screen is completely blacked out so there's no practical/simple way of making a call without bootlegging to my computer. Learn more about your coverage and how claims work. My insurance started on the 14th, and I hadn’t really been using the phone for a while. Please help. I tried removing and replacing the battery. Get activated and navigate data transfer or SIM issues. Would I choose to? I received my final bill from XFinity and followed the link that was included in my 5G Home Internet Welcome email to upload so that I can be reimbursed for my early termination fee. Once in, they can roam free in the account environment and make purchases, change passwords and make changes to personal information. Chesnesm, we are sorry to read that you are having difficulty with completing the redemption process. I was informed by an associate that my phone protection was active and provided with the necessary details to process my claim through Asurion. 00 for your Verizon account, but the final amount may be lower depending on how long you were a Verizon subscriber and how many Settlement Class Members file valid claims. This should not be placed back on the customer, who has done everything they had been asked to do. To learn how rebate deals work, visit our Verizon mobile rebate deals - Phones, tablets, watches FAQs. They might be willing to work with you since it is only 2 weeks old. Learn more about protecting your phone and filing a claim. Asurion Appliance+. Verizon Wireless is the top wireless service provider in the nation. Filing a Verizon insurance device or phone claim is easy! These FAQs explain the different ways to file a claim at Verizon and track Asurion phone claim status. 1-833-VERIZON Contact us Support Stores Coverage map Español . Call, chat, or visit a nearby store to talk to our customer support team for your wireless & home services and devices. Based on what’s wrong with your device, we'll provide a few options for your repair or replacement. Tried all the fancy troubleshooting steps, even did a factory reset and threw in . The great news is, while you await your replacement device, you can certainly activate a previously owned phone on the account. How to submit a claim for Verizon's proposed class action settlement . I filed a police report, but it won't be available for a week or so. Are you looking to get a replacement for the broken phone? On [insert date], I dropped my phone and contacted the Verizon store to explore my options for repair or replacement. Asurion Home+. Basically, until you use your phone on verizon network after purchasing the insurance, (for e. I have been looking all over and trying to find where to claim the gift cards. 4 billion spent on repairs. I am curious if Verizon would in any way be able to bill the claim to my account. I just got off the phone with a Verizon tech rep who told me when I speak to insurance not to mention the water damage. 99 (128 GB only) purchase w/ new smartphone line on Unlimited Welcome plan (min. My younger daughter recently damaged that three-year-old iPhone 10. I was surprised to receive a notification in the mail that someone opened a Verizon account in my name. So I recently called for a replacement because my old phone got cracked, asurion charged me 240ish for the replacement, so I got my old phone fixed at a local repair store and it costed me half the price, and now I don’t need the new phone asurion sent me. If your phone is completely unusable and you have Verizon insurance, file a claim as soon as you can. I have also been to my local Verizon store, in person, twice. 3. 45. 2K Solutions An Accepted Solution is available for this post. 2024-09-30T18:21:08. Xbox series S plus $200 Amazon GC. A device protection plan can significantly reduce out-of-pocket expenses associated with repairing or replacing a lost, stolen business payment, residential payment, payment, pay bill, Make a Payment, Quickly and easily pay your Verizon bill online Start a new claim. Is Use a find-my-phone feature: This either plays a sound from your device or locates it on a map. The rep will get a credit card to process the payment of a full retail phone from Asurion. Resume or check the status of an open claim. Cellco Partnership d/b/a Verizon Wireless Docket No. But the damage wasn’t bad enough to qualify for an insurance claim. We've been dealing with customer support for some time now, is there any This is ridic-u-lous! I haven’t received my $200 gift card or my TV. That's it. problem. Will file a complaint with FCC if Verizon persists with their nonsense. Need help filing a claim? By following the steps outlined in this guide, you are well-equipped to file an insurance claim with Verizon. Can someone please help. I was tired of seeing those backorder emails, so I hooked my phone up to my computer using Windows Phone Link, and called asurion at 1-888-881-2622 and after going through the hoops of the automated voice, I got in contact with one of the support agents at Asurion. $500 via promo credit when you add a new smartphone line with your own 4G/5G smartphone One Unlimited for iPhone (all lines on account req'd on plan), 5G Do More, 5G Play More or How to insure your phone with Verizon. If you choose to buy a new phone outright, Verizon offers a variety of smartphones at different price Recently Verizon fixed a down wire from pole to pole across the street from my house and in the process damaged FIOS and electrical wires connected to my house. Watch our Get to Know myAccess video. . Expect an uphill My phone was stolen and I’m trying to file a claim but I need to log into my Verizon account. with is under warranty I am replacing the phone I purchased as new only a. Plus, you can check when your replacement Total Mobile Protection for Business, Total Equipment Coverage, Wireless Phone Protection, Verizon Extended Warranty and Verizon Protect Business enrollment must occur within 30 days of device activation or another qualifying event like open enrollment: Purchase or upgrade to a new device and activate it on a new or existing line Philip Michaels, our managing editor for mobile, uses Verizon for his wireless service, Many of the responders still claim they are unable to make phone calls. com/claims/verizon/ or by calling 888-881-2622. $49 replacement fee is only applicable to Extended Warranty claims when a repair is available but not selected by customer. They need to send some receipts over at the end of the transaction. 800. Previously, Verizon was charging $29 for each claim for a cracked screen replacement, so the fact that it’s now free and unlimited makes this service Verizon is generating ill will! I've spent so much time, many calls and hours now trying to receive and use 2 gift cards promised by Verizon. | Details $829. Get answers to the most frequently asked If Verizon can't get the phone from UPS because UPS lost it, Verizon needs to file a claim to collect the insurance from their UPS account and credit my account. Learn what to do if your device is lost, stolen, damaged or malfunctioning after the manufacturer's warranty expires. What to expect. How to claim your $200 Verizon gift card? 3. After being on the phone with every company involved in my texting problems (Verizon, T-Mobile, and Mint), nobody wanted to help, because they wanted to assume it was another company's fault. Stay informed, stay organized, and trust in the process as you embark on your insurance claim journey with I made a purchase of four new lines, on Dec 3, 2024. - Once activation is confirmed, qualified Home Plus customers will have a notification tile within your My Verizon Online / My Verizon app after logging into their account. Track a service request Track a service request. I'm trying to switch wireless carriers now and successfully transferred my phone number to the new carrier. Where is Register on My Verizon to pay Verizon bills, manage account, switch plans, check usage, swap SIM cards, reset a voicemail password, Get step by step instructions on how to change your mobile phone number, for free. So my iPhone 11 has got water damage. droplivefred • Just keep making your payments as normal and buy a phone not through Verizon. Launch the My Verizon app. ) Verizon Extended Warranty has you covered. If you’re a Verizon customer and you’ve broken your phone with no insurance, there are still some options for you. File a claim for your Metro PCS Protection Plan is provided by Assurant. I spent hours on the phone with Samsung customer service (both promotion team and ecommerce team) and they said it is a Verizon issue, that Verizon needs to give me a new or different code. Select the relevant device and tap on the I switches to Verizon on 10/21 and ordered 2 iphone 16 pros. It sounds like you already activated another phone, and now it won't let you make a claim on the old phone? They normally need you to make the claim while the old phone is still active. Asurion will send you a kit to send back your damaged phone if applicable. 1, 2016 and Nov. When to expect your replacement device: Date claim is approved* Expected delivery; Monday - Friday My Verizon Member; Community Member only; Community; Discussions; Mobile; Devices; Phones; If you have insurance with Asurion you can file a claim. 5499 For Customer Service: 1. I just got off the phone with my credit card company and they are putting a merchant block on Verizon so I shouldn't get charged if Verizon tries to get the $ via autopay. Confirm that number, and then your first and last I filed an insurance claim for a replacement phone because my phone wasn't staying charged. 0 Likes Reply. brujimtf qpbdjn gemdr snrdnd gwybp yeqsf iomi zbvy jdehk cpmxf